Blue Water Express is not suitable for pregnant woman, people with heart or back problems or other physical impediments or poor time management, adult above age of 70 years old and children under age of 3 years old. If you still insist to go, please contact us via email or WhatsApp.

Re-scheduling is based on seat availability and should be made 2 x 24 hours prior to guest departure for regular season and 7 x 24 hours prior to guest departure for high season (June 1 – September 30 & December 20 – January 5).

In the event of a ticket or booking being cancelled by the passenger, the below term will be applied :
Cancellation within 48 hours of travel: no refund.
Cancellation more than 48 hours but less than 7 days from date of travel: 50% refund.
Cancellation more than 1 week in advance 100% refund.
Each passenger is entitled to a maximum of 2 pieces of luggage carried free of charge, not exceeding a total weight of 25kg.